Refund policy

 To start a return, you can contact us at info@bythesea.cc 
If your return is accepted, we’ll send you instructions on how to send your package.

 Due to the premium, luxurious, and highly sensitive nature of our products, these items require exceptional care during handling, fitting, and inspection. In alignment with Egyptian Consumer Protection Law No. 181 of 2018, a return or exchange will strictly be processed only if the product is returned in its exact original, unaltered, and pristine commercial condition. To qualify for a 14-day return or exchange, all delicate items must meet the following strict criteria:


  • Zero Fabric Alterations
     Items showing any fabric pulls, thread snags, water spots, sweat marks, deodorant stains, makeup residue, or perfume odors will be rejected immediately.
  • Immediate Damage Reporting (24-Hour Window)
     Every item is thoroughly inspected by our quality control team before dispatch. If you believe your item arrived with a manufacturing defect, you must report it to our customer support team with photographic proof within 24 hours of delivery. Claims made after this window will be considered user-inflicted fabric damage.
  •   Original Packaging
    The product must be folded neatly and returned inside their original packaging. If the specialized packaging is missing or ruined, the return may be denied.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bythesea.cc

Our delivery and logistics partners are strictly instructed to inspect the condition of all returned delicate garments upon collection. by the sea reserves the sole right to refuse any return that does not meet these criteria, and the item will be shipped back to the customer at their own expense.

You can always contact us for any return question at info@bythesea.cc