Shipping policy

Thank you for shopping at by the sea. We are committed to delivering your premium products securely and efficiently across Egypt. By placing an order on our website, you agree to the shipping terms outlined below.

Processing and Fulfillment Times
  • Order Processing: All orders are processed within 1 to 2 business days (excluding Fridays, Saturdays, and official Egyptian public holidays) after your payment is successfully verified.
  • Daily Cutoff Time: Orders placed after 2:00 PM (Cairo Time) will begin processing on the following business day.
  • Order Tracking: As soon as your order is handed over to our courier partner, you will receive an automated SMS and/or email containing a tracking link to monitor your shipment.
Domestic Shipping Timelines & Rates
We ship to all governorates across the Arab Republic of Egypt. Our estimated delivery windows from the day of dispatch are as follows:
  • Greater Cairo & Giza: 2 to 3 business days
  • Other Governorates: 5 to 8 business days 

Prepaid Delivery & Failed Delivery Attempts
Because all orders on our platform are fully prepaid via credit/debit card or online wallet, your package will only be handed over to the recipient or an authorized representative at the destination address.
  • Delivery Attempts: Our courier partners will make up to three (3) attempts to deliver your package and will contact you via phone or WhatsApp before arrival.
  • Unclaimed Shipments: If the courier is unable to reach you after 3 attempts, the package will automatically be returned to our warehouse.
  • Re-Shipping Fee: If a prepaid package is returned to us due to an unreachable customer or an incorrect address, a re-shipping fee must be paid before we dispatch the items a second time.
No "Fitting on Delivery" Policy
Because all garments are fully paid for prior to dispatch, and to preserve the pristine nature of our products, couriers are strictly prohibited from allowing customers to open the package or try on clothing items while they wait at the door.
  • Any fittings must take place inside your home after the courier has departed.
  • If a garment does not fit, you must follow our standard Refund & Exchange Policy through our website.
Return & Exchange Shipping Fee Responsibility
In compliance with Egyptian Consumer Protection rules, the allocation of shipping costs for returns or exchanges is managed as follows:
  • Customer Change of Mind / Size Exchange: If you wish to return or exchange an item for personal preference or sizing, you (the customer) are responsible for paying the return shipping fee as well as the new delivery fee for the exchanged item.
  • Defective or Incorrect Items: If an item arrives damaged, stained, or does not match what you ordered, by the sea will cover 100% of the return and replacement courier charges, provided the defect is reported within 24 hours of delivery.
Address Modifications
Please double-check your shipping address and contact number at checkout. We can only modify shipping details if the order has not yet been processed or dispatched from our warehouse. Once a tracking number is generated, no changes to the delivery address can be made.